FAQs

Yes. All of our workmanship is guaranteed for 5 years. The paint itself is guaranteed by the paint manufacturer.

“You only get what you pay for”

We all want to get excellent value for our money, the cheapest price and the best price are very seldom one in the same.
A “cheap” job can become very expensive when you need to call in another painter, such work has little and in some cases no preparation, so it would require a complete repaint after a short time, this would in fact cost you substantially more that getting the job done properly in the beginning.
We focus on detailed preparation in order to make our job last we only use top quality premium paints from established paint companies.
Our prices are very competitive when you are comparing the same preparations and procedures as others.
When you combine this with our guarantee and compare us to other contractors we know you will find us to be excellent value.

Once the job is scheduled, you will be given an approximate starting date. We will call you to confirm start date a day or two before work begins. In most cases we can begin within 1 to 2 weeks. Even at peak seasons, lead-time is never more than 3 weeks.
If it is necessary to get your property painted immediately, we can probably make special arrangements to paint right away or on the weekend.
We are available for both commercial and residential customers who need work done during weekends.

Once Brilliant Coatings and Decorating begins work on your job, a team will be there on consecutive days until your job is completed. Team sizes and product drying times will determine how long each project takes to complete

If possible, please walk around your home before the painters arrive.
It will be helpful to us if you can remove any items that are against or near the house. This would include woodpiles, potted plants, lawn furniture, tools etc.
All plants, trees and flowers will be covered to protect them from paint. Some branches may need to be trimmed to provide access to surfaces.

Interiors – What should we do before painters arrive?
If not previously arranged, the following-Please prepare rooms for us by doing the following:

-Remove all pictures and paintings (leave nail holes if you plan to re-hang pictures in the same spot).
-Remove unwanted nails so the holes can be filled.
-Remove all small and fragile objects – tables, shelves and floors should be left empty.
-Remove all window treatments.

By providing clear access for our crew it will allow Brilliant Coatings and Decorating to do a more complete job.
It would be helpful also make arrangements to have any pets looked after during the job.
If you need help with heavy or high items please ask.

We will do the following:
-Move all furniture into the center of the room
-Cover furniture and lampshades with clear plastic.
-Remove and replace all switch plates.
-Cover all floors with drop sheets
-Tape skirting boards to prevent paint from dripping.
-Clean the room upon its completion.

After we leave, we recommend that you do the following:

-Open and close all windows every other day for 1-2 weeks to prevent sticking.
-Wait 2 weeks before paint is fully cured for aggressive wear and tear.

There are a number of good painting contractors to choose from and what you will normally find is that the established companies are usually fairly close in price.
However at times you will get an estimate that is a lot lower than others and at times you may get one that seems excessively high. There could be many factors here.
Is the company licensed and insured?
Do the painters work for the company therefore being subject to all of the additional expenses? or are they daily labor?

Clean up is a very important part of our job. All materials used in the painting of your property will be removed.

Paint scrapings and sanding dust will be swept from the walkways, driveways, decks etc. Any spills are immediately and thoroughly removed.

Although we do clean-up rooms after we are finished, this clean up is no substitute for a cleaning service. It is recommended that you have someone do a thorough cleaning after we have left.

All items and or surfaces that are not to be painted are covered with clean drop sheets and/or plastic sheets, or moved from the area (and later replaced), or otherwise protected as a normal part of our preparation process.

I have some cracks that always reappear, is there anything we can do?Cracks can always be repaired and regardless of the preparation done some may reappear.

However your best chance at successfully repairing those cracks is to dig out the crack, fill it, tape it with a fiberglass mesh tape and sand it smooth. Then prime over your patched area before repainting.

Really no affect.
This is because Brilliant Coatings and Decorating will only paint on days that are suitable for painting. Your job is fully warranted and we will not do any painting in conditions that may jeopardize this warranty

We use many products from all companies because each job is different. Which paint company we use on your project is determined by customer preference, location of project, nature of work to be accomplished, and length of warrantee required.
This way we are able to provide the best products for your job.

Not necessarily, but we do recommend it.
We prefer that you watch our work in progress so we may answer any questions.
We do require access to electricity and water. All doors will need to be open during the painting process and left open 3 to 5 hours to dry properly. If you are unable to be home, we can make special arrangements for you.

Improvements in acrylic, water borne paint technology has improved substantially.
The result is a quick drying acrylic-latex paint which levels well, cleans up with water, and can stand up to severe wear and tear.
In addition, latex paints do not yellow. Because of the nature of their composition, oil base paints (particularly whites and off-whites) begin yellowing almost the moment they are applied. Not only does this result in a gradual discoloration of the paint film, it makes touch-up increasingly difficult as time passes.
Oil-base primers, interior enamel and industrial grade enamel are still available in their original formulation and perform well.